Privacy Policy and usage terms for the BIG CEE Serbia website

BIG CEE welcomes you to its website and thanks you for your interest in join collaboration. We would like to take this opportunity to introduce you to the Privacy Policy of BIG CEE website, as well as the Data Protection Policy.

BIG CEE takes the protection of personal data seriously and conscientiously, whether it is data received from business partners or visitors of its shopping centers and retail parks.

By continuing to use this website, you are accepting the legal terms defined as it follows. Additionally, you are accepting Serbian law as the governing law for interpreting the terms for usage of the BIG CEE website. Any claims or disputes arising from or related to the use of the website shall be subject exclusively to the jurisdiction of Serbian courts.

The content of this website is protected by copyright owned by the BIG CEE Group. By using this website, you agree not to reproduce, duplicate, or distribute the design, background, individual parts, elements, or logo of the BIG CEE website.
All information available on the BIG CEE website is for informational purposes only and may not be used for commercial purposes or distributed to third parties.
The information published by BIG CEE on its website is considered accurate and reliable at the time of posting. However, BIG CEE does not explicitly or implicitly guarantee nor assume any responsibility for the completeness or usefulness of the information provided. The information on the BIG CEE website should not be used as a basis for making significant personal, financial, or business decisions. By using this website, you agree that BIG CEE is not liable for any unmet expectations related to such information. To the extent permitted by law, BIG CEE shall not be liable for any direct or indirect, incidental, non-material, or material damages, losses, or expenses resulting from the use or inability to use any information provided on the website.
Media entities and other users of this website agree to indemnify BIG CEE for any and all claims, costs, damages, or liabilities arising from improper use of the website’s materials, including direct, indirect, incidental, special, or consequential damages.
Visitors can find information regarding the collection and use of data in the Privacy Policy and Cookies Policy sections.
Any message received via email will be considered non-confidential. BIG CEE has no responsibility for the security and privacy of such messages and reserves the right to reproduce, use, manage, and distribute them to third parties without restriction. Furthermore, BIG CEE is free to use any ideas, drafts, know-how, or techniques contained in such messages for any purpose, including but not limited to the development and production, or marketing of products mentioned in the messages.
All photographs, images, personal data, and other materials appearing on the BIG CEE website are exclusively owned by BIG CEE and all rights are reserved. The images and texts displayed on this website may not be copied or used in other written or electronic publications without prior approval. Any other use of the materials from this website is not permitted. By using materials from this website, media users agree to fully comply with the stated restrictions, terms, and conditions.

Privacy Policy

General Information and Terms

This Privacy Policy (hereinafter: the Policy) describes what personal data we collect, how we process it, and for what purposes we use them, as well as the rights of individuals regarding the protection of their personal data. BIG CEE processes the personal data of users and visitors of the website in accordance with the Data Protection Law (“Official Gazette of the RS”, No. 87/2018) and other applicable regulations. We respect your privacy and process personal data conscientiously and lawfully, solely based on the legally prescribed grounds for processing.

For the purposes of this Policy, a Visitor is any natural person who accesses and uses the information on the website and whose personal data BIG CEE collects and processes as described in this Policy.

Methods and Purposes of Personal Data Processing

Processing of Personal Data during the usage of the website:

When you visit our website and use our online services, certain data will be recorded. This includes the IP address currently used by your device (e.g., computer or mobile phone), the date and time of access, the type of browser and operating system of your device, and the pages accessed. These data are collected for data security purposes and to optimize and improve our online services. The legal basis for this processing is our legitimate interest in protecting our website and improving our services.

Any additional processing of data, apart from anonymous statistical analysis, is carried out only in accordance with our Data Protection Notice. Additionally, personal data is stored only if you voluntarily provide it, for example, during registration, surveys, online applications, or contract execution. We have implemented appropriate technical security measures to ensure that data is encrypted during registration or other service requests, protecting it from unauthorized access.

Cookies (“Cookies”)

To provide better user experience, enhanced functionality, and promotional information, we use cookies on our website. Cookies provide for the website to function optimally and ensure the best browsing and usage experience for the Visitors.
By selecting “I Agree”, the Visitor consents to the use of cookies on the website. If desired, the Visitor can disable cookies in the settings of their web browser.

Customer Satisfaction Surveys

We conduct surveys and questionnaires to assess Visitor satisfaction with our services. Such surveys serve our legitimate interest in systematically monitoring service quality and improving it for the mutual benefit of both the Visitors and us. We use aggregated survey results internally to tailor our shopping centers and retail parks to the needs and preferences of Visitors.

Recipients of Personal Data

In compliance with legal obligations and exclusively based on a written request from competent state authorities (e.g., courts, police, government agencies), we may provide or allow access to collected personal data to such authorities or other authorized recipients.

Personal Data Protection Measures

Collected personal data is processed with the mandatory application of appropriate legal, technical, personnel, and organizational protection measures, in order to prevent any unauthorized processing. Access to personal data is granted only to a limited number of our employees and strictly to the extent necessary for their duties.
We retain collected personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable legal regulations.

Data Transfer

We are part of the BIG CEE Group, which operates internationally. To achieve the aforementioned purposes and establish a unified automated data processing system for all companies within the BIG CEE Group, we engage service providers and processors for technical reasons. This includes, for example, cloud hosting providers, internet platform providers, maintenance service providers, as well as email, SMS, and telephone contact service providers, and providers for printing personalized advertisements.

Personal Data Retention Period

Personal data is stored for a period that is reasonably necessary in accordance with the purpose of processing or as required by law. If the legal basis for processing is consent, data will be stored until the consent is withdrawn, unless there is another legal basis for processing. Personal data will be retained in cases where the controller has a legal obligation to keep them for a specified period under accounting, tax, and other regulations.

Rights of Data Subjects

Depending on the purpose and legal basis of processing of your personal data, you may request the following:

Access to personal data,
Correction of personal data,
Deletion of personal data,
Restriction of personal data processing,
Objection to the processing of personal data.

Contact for Personal Data Protection:

Requests, complaints, or inquiries regarding the processing and protection of personal data can be submitted via email to: legal@big-cee.com

In accordance with applicable data protection laws, each request, complaint, or inquiry will be resolved as soon as possible, but no later than 30 days from the date of receipt. If necessary, this deadline may be extended by an additional 60 days, considering the complexity and number of requests. You will be notified of the extension and the reasons for it within 30 days of receiving the request.

To prevent unauthorized processing of personal data, we will take reasonable steps to verify the identity of the requester when receiving and processing requests.

Data Protection Officer

If you believe that any of your rights under this Policy have been violated or that your personal data has been processed contrary to the Personal Data Protection Law, you have the right to file a complaint with the supervisory authority.

Supervisory Authority in the Republic of Serbia:

Commissioner for Information of Public Importance and Data Protection
Bulevar Kralja Aleksandra 15, Belgrade
www.poverenik.rs

Changes and Amendments to the Privacy Policy

If this Privacy Policy is updated, the changes will be published on this page, along with the date of the last update.

Cookie Policy

To provide better user experience, functionality, and promotional information, the BIG CEE website uses cookies. Cookie preferences can be controlled and configured in visitors’ web browsers. By clicking “I Agree”, you consent to the use of specific cookie options on our website.

This website stores a certain amount of information on your computer in the form of cookies. These cookies ensure optimal website performance and enhance your browsing experience. By visiting and using this website, you agree to the use of only the essential cookies, which cannot be blocked. You will still be able to browse the website, but some features may not be available.

To configure optional cookies, you need to check the appropriate boxes if you consent to their use. If you disable optional cookies, this may negatively impact your experience on the website. To manage optional cookies, you must adjust the settings and configurations of your web browser. Refer to your browser’s help section for cookie settings and instructions.

Functional Cookies

These cookies allow us to store previously confirmed settings (e.g., language selection) and, based on them, provide an enhanced user experience. These cookies store your data in a way that cannot track your activity on other websites.

Essential Cookies

These cookies enable the core functionalities of the website, which is why they cannot be disabled and are mandatory. Without these cookies, it is not possible to use the website properly.

Promotional Cookies

These cookies allow for the display of offers tailored to your interests.

Performance Cookies

These cookies increase loading speed and save your time while browsing.

Note: When you leave the website, your configuration parameters will be automatically saved.